1. Privacy Notice

The current document identifies NorthQuill Document Services as the trading name of Miss K Richardson, a sole trader, and sets out the information collected, why it is used, who it may be shared with, retention and your data-protection rights.

For the website, I’d structure it as:

Privacy Notice

Effective date: September 2026

At NorthQuill Document Services, we take your privacy seriously. Because our services can involve Family Court documents and personal family information, we understand the importance of handling your information carefully and appropriately.

Who we are

NorthQuill Document Services is the trading name of Miss K Richardson, a sole trader.

Business address: NorthQuill – Northampton NN3 3LY
Email: northquillhello@outlook.com
Telephone: 07703 358391
Website: www.northquill.org

Information we may collect

Depending on the service you request, this may include:

• Your name and contact details
• Enquiry and communication information
• Court and case information
• Hearing dates and deadlines
• Documents you provide, such as statements, chronologies, court forms, correspondence and bundles
• Information about children, family members or witnesses contained within those documents
• Payment and invoice information
• Accessibility or communication requirements you choose to tell us about
• Technical information relating to your use of our website

We only collect information that is relevant to providing our services or operating our business.

How we use your information

We may use your information to:

• Respond to enquiries
• Provide quotations
• Deliver agreed document preparation and administrative services
• Provide hearing preparation and practical support
• Manage payments and business records
• Deal with complaints or disputes
• Meet legal or safeguarding responsibilities
• Send marketing communications where you have given the appropriate consent

Sensitive information

Family Court documents can contain sensitive information, including information about health, family circumstances and allegations of harm or criminal proceedings.

Where we process this type of information, we will only do so where the relevant legal requirements allow us to and will limit access and use to what is necessary for the agreed purpose.

Who we may share information with

We do not sell your personal information.

Where necessary, information may be processed by trusted business service providers, or shared where you have authorised us to do so, where required by law or court order, or where necessary to protect someone from harm.

Our website currently uses Microsoft Forms for enquiries and a third-party translation service.

How long we keep your information

Our standard client-record retention period is up to six years after completion of the relevant service.

Information may be retained for longer where there is a lawful reason, such as an ongoing dispute, claim or legal obligation.

Your rights

Depending on the circumstances, you may have the right to:

• Request access to your information
• Ask us to correct inaccurate information
• Request erasure
• Request restriction of processing
• Object to processing
• Request data portability
• Withdraw consent where processing is based on consent

To exercise a data-protection right, contact northquillhello@outlook.com.

Complaints

If you have a concern about how we handle your information, please contact us first so we can review it.

You also have the right to complain to the Information Commissioner's Office (ICO).